Return & Exchange Policy
At MedleyHues, customer satisfaction is our priority. We understand that sometimes things may not go as planned, so we've designed a simple and transparent return and exchange policy for your convenience.
Collapsible content
Eligibility for Returns and Exchanges
- Items must be returned within 7 days of delivery.
- Products must be unworn, unwashed, and in their original condition with tags intact.
How to Initiate a Return or Exchange
- Email us at support@medleyhues.com with your order details and reason for return/exchange.
- Our team will guide you through the next steps and provide a return shipping label if applicable.
Return Shipping
- Domestic Orders: Return shipping is free for first-time returns or exchanges.
- We recommend using a trackable shipping service to ensure your package reaches us safely.
Refund Process
- Once we receive your return, we will conduct a quality check.
- Refunds are processed within 3-5 business days to your original payment method.
Exchange Policy
- Exchanges are available for size or color replacements only.
- If your desired item is unavailable, you may opt for a full refund.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, notify us within 48 hours of delivery.
- We will arrange a replacement or offer a full refund after verification.
Non-Returnable Items
- Items from clearance sales, accessories, and customized orders are non-returnable.
Contact Us
For any return or exchange queries, please contact us at support@medleyhues.com.
We strive to make your shopping experience with MedleyHues as seamless as possible. Happy shopping!